Engage with training that is fresh, new and exciting, corporate training that your people will thank you for. Louise’s passion and unique blend of skills are framed in the context of the work environment in a way that all participants will benefit from on a personal and professional level. She creates a training environment that is non-threatening, professional and fun.

Vocal Intelligence – learn what your voice reveals about you and how to master your use of voice in a business context.
This program is about clarity in your communication. Its focus is on your voice and your ability to work with it to truly express who you are. When you understand what your voice says about you to yourself and others then you gain a much deeper understanding of workplace dynamics. The expected outcome is to have greater levels of self expression, freedom and fun in your outcome.

Handling Difficult Situations – working smarter in the new work environment
We have all had uncomfortable situations in business and in life, and we have all encountered situations in the workplace we could class as ‘difficult’. In this fun, experiential training program you will learn new ways of responding on many different levels to such situations. You will learn how to think differently, and respond differently physiologically, and vocally. The expected result is that you will have the ability to leave any customer or stakeholder in your business satisfied after your interaction with them.

Transformational Presentations
This training program is designed for those who wish to improve their skills of presentation at a whole new level. Specifically it will improve your presentation structure and skills so that you can handle nerves and use your complete body, voice and mind to dramatically increase your professional approach, confidence and impact. One of the key results of this work is that people actually enjoy speaking rather than ‘endure it’. This leads to improved commercial outcomes as the speaker who enjoys speaking always gets better results.

Customer Service – How to make each customer into a ‘raving fan’ through exceptional Customer service.
What does it take to make each customer feel happier after each interaction with you?
In these sessions you will learn the art of Vocal Intelligence as it applies to customer service. You will learn how create an affinity with each customer almost instantly through ‘matching and mirroring’ NLP strategies, and you will also learn how to really enjoy your role as a customer service professional.